Air Export Procedure Benchmarking for Thai Customs Process Dissertation

Air Export Procedure Benchmarking for Thai Customs Process - Dissertation Example To gather data from the customers and other significant players in the Thai customs, this research shall entail the use of questionnaires, interviews and in-depth review of literature on the same and related topic. The data collected shall be analysed appropriately to come up with solutions to the research problem and recommendations to the Thai customs department (Greene & Caracelli, 1997). 3.1 Purpose of Research In general, the research shows how Thai customs bureau behaves in exportation process. The primary study of this research aims to illustrate current practice of air export procedure on behalf of Thai customs bureau. Thus, objectives of the dissertation are derived and demonstrate as following: To investigate exportation process on behalf of Suvarnabhumi Airport Cargo Clearance Customs Bureau. To illustrate Thai export procedures by air in the process flow structure. To address existing problems/difficulties of the process To address existing difficulties occurred in the pr ocess. To draw up a conclusion and give recommendation to improve the service delivery at the customs based on the results and literature review process. Each stage of export procedures handling by Thai customs is investigated comprehensively and is illustrated as a flow chart. Low-level process is demonstrated as a framework to further extend of the study. The research intends to enhance performance of existing customs processes. By evaluating and comparing present practices of Thai Customs Bureau with the selected benchmark aim to observe and criticise an existing practice. In order that the proposed solution to be discovered and, especially, the objectives mentioned to be attained, the research purposes have been defined which brought up a research question as following: What is the most viable method that Thai Customs administration can employ to improve its overall performance in terms of air exportation procedures, can alteration of the procedure be altered with reference to a selected benchmark? 3.2 Research Strategy To successfully conduct this research, mix method qualitative research shall be employed the use of the mix methods will lead to more reliable and valid results. Quantitative method relies on the positivism principle which facts are focused on and likely to be objective. To get results in a quantitative research, aims are subdivided into clearly defined variables. On the other hand, qualitative rejects the idea of positivism and associates with phenomenology principle which pays more attention on meanings of human interests (Easterby-Smith et al., 1991; Bryman and Bell, 2007). Qualitative research entails setting stress on describing, understanding a complex phenomenon, it investigates the relationship and patterns that contribute to a given phenomenon, and this kind of research is mostly helpful creating theories and provision of hypothesis to clarify the phenomenon. As stated by Bryman and Bell (2007), the idea of quantitative approach is on about quantification of collected data as well as the data analysis component which the research is built on. Conversely, qualitative research is based on neither amount of data nor the data analysis approach but the quality of data and records. Instead of theories testing of quantitative rese